At EMQ, We Code the Future

About EMQX Cloud

EMQX Cloud is a cloud-based MQTT platform built on EMQX, serving a diverse range of customers and industries worldwide. Our team is a dynamic and flexible group that thrives in a collaborative environment. We are now seeking a Technical Support Engineer to join our team, focusing on supporting our clients in Europe and North America.

Key Responsibilities:

1. Technical Support:
   • Handle and resolve technical support tickets for customers in Europe and North America.
   • Troubleshoot and provide solutions to client issues related to the EMQX Cloud platform.
2. Customer Success:
   • Collaborate with the sales team to help convert leads into paying customers.
   • Provide technical assistance and guidance to ensure a smooth customer experience.
3. Webinars & Knowledge Sharing:
   • Participate in technical webinars to share knowledge and best practices related to the MQTT protocol, EMQX, and cloud technologies.

Skills & Qualifications:

1. Language Proficiency:
   • Fluency in both English and Chinese (written and spoken).
2. Communication Skills:
   • Strong communication skills, with the ability to write clear and concise technical documentation and support tickets.
3. Cloud Platforms Knowledge:
   • Familiarity with cloud platforms such as AWS, GCP, and Azure, with certifications in any of these platforms being a plus.
4. Programming Knowledge:
   • Proficiency in at least one programming language, preferably Python.
5. Linux Proficiency:
   • Experience with Linux operating systems, including basic system administration and troubleshooting.

Preferred Qualifications:

• Previous experience in a cloud-based technical support role.
• Experience working in a distributed team environment.
• Passion for learning and staying updated with emerging technologies.

Why Join Us: At EMQX Cloud, you will be part of an innovative and expanding team with opportunities to grow and make a significant impact on our customers. If you are passionate about MQTT technology and cloud platforms, and enjoy solving complex problems, we would love to hear from you.

Marketing Manger in USA

EMQ is looking for an experienced and dynamic Marketing Manger to help lead our North America marketing strategy and execution for EMQ's initiatives and events. You’ll be responsible for setting up the strategy and drive execution to deliver a best-in-class set of campaigns and promote initiatives and events to developers and business decision makers. You’ll run campaigns in North America and internationally. Help lead positioning and awareness of partners and their solutions, including blog posts, marketing and promotional assets and partner best practices.You’ll be both a thinker and a builder in this role, focused on how to connect with customers and communicate the power and potential of technology.

Responsibilities:

1) Own and optimize various paid media programs from strategy to execution, with responsibility for driving growth and new acquisition from campaigns

2) Work with sales team and understand partners business objectives, go-to-market approach, and channel and use this insight to build and execute joint partner marketing strategy focused on lead generation and opportunity pipeline.

3) Partner with sales enablement team to develop training and messaging for partner value proposition and solutions.

4) Manage the budget to deliver maximum return on investment and value for spend

5) Track and analyze channel results and improve performance based on learning

6) Work with our priority ecosystem partners to develop messaging for joint solutions and marketing programs based on market trends and competitors.

7) Own budgeting and forecasting process

What We're Looking For:

1) Requires bachelor’s degree or equivalent plus 5+ years related experience in marketing, business development, and/or technical/solution marketing while leading cross-functional efforts, ideally with a high tech or Internet company

2) Proven track record of driving customer value and expanding brand presence through partnerships or digital campaigns

3) Experience with tracking key performance metrics for marketing with outstanding results. Strong communication, writing, and presentation skills with ability to present complex technical ideas in a simple, straightforward manner.

4) Strong analytic skills and advanced proficiency in Excel/Google Sheets

5) Technical proficiency in common online technologies, including tracking and analytics platforms

6) Self-motivated, innovative, and creative with strong project management. Results-focused with superb execution and follow-through; highly attentive to detail

7) Ability to collaborate as part of a cross functional team and also work independently.