At EMQ, We Code the Future

About EMQ

EMQ is a pioneer in MQTT and AI technologies, delivering the EMQX Platform, the world’s first MQTT and AI solution designed specifically for real-time intelligence. Our platform connects the physical world with artificial intelligence, turning IoT data streams into intelligent, actionable insights through a unified and scalable solution.

Our Journey

Today, EMQ supports over 20,000 enterprise users across more than 60 countries. As we continue to grow, we are looking for a Sales Representative to join our North America team and help expand our presence in the region.

What You’ll Do

• Engage with current and prospective customers to understand their business and technical needs
• Identify and pursue new sales opportunities through outreach, networking, and social channels
• Sell to mid-level and senior engineering decision-makers
• Lead discovery calls and coordinate product demonstrations
• Build and manage a reliable sales forecast to meet quarterly and annual targets
• Review contracts and legal documents with customers
• Collaborate with the Marketing team on campaigns and events
• Stay informed about competing products and market trends
• Maintain accurate customer data and activities in our CRM (Salesforce)

What We’re Looking For

• Bachelor’s degree required; MBA is a plus
• At least 3 years of full-cycle SaaS sales experience in a quota-carrying role
• A consistent track record of meeting or exceeding sales targets
• Familiarity with enterprise software, IoT, IIoT, or connected vehicle (IoV) markets
• Experience with subscription sales, OEM, or embedded software sales is a bonus
• A consultative, value-based sales approach and the ability to work in a team-selling environment
• Strong prospecting, negotiation, and presentation skills
• Excellent communication and relationship-building abilities
• Proficiency with CRM tools such as Salesforce
• Self-motivated, results-driven, and eager to learn
• Ideally based in the Bay Area to support in-person meetings with local customers and prospects, though this is not required
• Willingness to travel as needed

Why Join EMQ?

At EMQ, we are transforming how businesses connect with the physical world using real-time data and AI. You will join a global team building powerful technology and have the opportunity to grow your career while making an impact across industries.

Equal Opportunity

EMQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Interested?

We would love to hear from you. Apply now and be part of our journey.

About EMQX Cloud

EMQX Cloud is a cloud-based MQTT platform built on EMQX, serving a diverse range of customers and industries worldwide. Our team is a dynamic and flexible group that thrives in a collaborative environment. We are now seeking a Technical Support Engineer to join our team, focusing on supporting our clients in Europe and North America.

Key Responsibilities:

1. Technical Support:
   • Handle and resolve technical support tickets for customers in Europe and North America.
   • Troubleshoot and provide solutions to client issues related to the EMQX Cloud platform.
2. Customer Success:
   • Collaborate with the sales team to help convert leads into paying customers.
   • Provide technical assistance and guidance to ensure a smooth customer experience.
3. Webinars & Knowledge Sharing:
   • Participate in technical webinars to share knowledge and best practices related to the MQTT protocol, EMQX, and cloud technologies.

Skills & Qualifications:

1. Language Proficiency:
   • Fluency in both English and Chinese (written and spoken).
2. Communication Skills:
   • Strong communication skills, with the ability to write clear and concise technical documentation and support tickets.
3. Cloud Platforms Knowledge:
   • Familiarity with cloud platforms such as AWS, GCP, and Azure, with certifications in any of these platforms being a plus.
4. Programming Knowledge:
   • Proficiency in at least one programming language, preferably Python.
5. Linux Proficiency:
   • Experience with Linux operating systems, including basic system administration and troubleshooting.

Preferred Qualifications:

• Previous experience in a cloud-based technical support role.
• Experience working in a distributed team environment.
• Passion for learning and staying updated with emerging technologies.

Why Join Us: At EMQX Cloud, you will be part of an innovative and expanding team with opportunities to grow and make a significant impact on our customers. If you are passionate about MQTT technology and cloud platforms, and enjoy solving complex problems, we would love to hear from you.